RETURN POLICY - NO BULLSHIT DRINKS
EU-Compliant Return Policy for Perishable Goods
EXCLUSION FROM RIGHT OF WITHDRAWAL
In accordance with Article 16(e) of the EU Consumer Rights Directive 2011/83/EU, beverages are classified as perishable goods and are therefore EXCLUDED from the 14-day right of withdrawal.
You CANNOT return our products simply because you changed your mind.
This exclusion applies to all our products:
- ✓ Functional drinks (Akvile Beauty Water, Digestif Water, Pre+Post Green Tea, VOSS Plus)
- ✓ Flavored sparkling waters (Akvile Lemon, Tahiti Lime, Peach, Red Berry, Orange)
- ✓ Flavored still waters (VOSS Strawberry Ginger, Lime Mint, Lemon Cucumber)
- ✓ Premium botanical waters (Josephine Lemon & Rose, Mirabelle Plum & Cinnamon, Blueberry & Linden)
- ✓ Any other product listed or not.
✅ WHEN WE ACCEPT RETURNS
We accept returns ONLY in the following cases:
1. DEFECTIVE OR DAMAGED PRODUCTS
Conditions:
- Product received damaged (broken bottle, leaking, crushed packaging, etc.)
- Product defective (altered taste, visible contamination, expired, incorrect seal, etc.)
Your obligations:
- Report within: 48 hours after delivery
- Required proof: Clear photos showing:
- The damaged/defective product
- Original packaging
- Shipping label (if relevant)
- Expiry date visible
Our solution:
- Full replacement (same product sent again) OR
- Full refund including original shipping costs
- We cover return shipping costs
How to proceed:
- Email us at: contact@nobullshitdrinks.com
- Subject: "DAMAGED PRODUCT - Order #[your order number]"
- Attach photos and describe the issue
- We respond within 24 hours
2. WRONG PRODUCT DELIVERED
Conditions:
- You received a different product than ordered
- Incorrect quantity delivered
- Missing items from your order
Your obligations:
- Report within: 48 hours after delivery
- Required proof: Photos showing:
- Product received
- Delivery note/packing slip
- Order confirmation email
Our solution:
- We send the correct product immediately (expedited shipping)
- You keep the wrong product OR we arrange return pickup (free)
- Refund of any price difference if applicable
How to proceed:
- Email: contact@nobullshitdrinks.com
- Subject: "WRONG PRODUCT - Order #[your order number]"
- Attach photos and your order confirmation
- We respond within 24 hours
3. SIGNIFICANT DELIVERY DELAYS
Conditions:
- Your order is delayed more than 10 business days beyond the estimated delivery date
- You no longer need the products due to our delay
Your obligations:
- Contact us first before refusing delivery
- Provide your order number and delivery tracking
Our solution:
- Option 1: Wait for delivery + receive 20% discount code for next order
- Option 2: Cancel order + full refund (if package not yet dispatched)
- Option 3: Partial refund + keep products (if package in transit)
How to proceed:
- Email: contact@nobullshitdrinks.com
- Subject: "DELIVERY DELAY - Order #[your order number]"
- Include your preferred solution
- We respond within 24 hours
❌ WHEN WE DO NOT ACCEPT RETURNS
We CANNOT accept returns in the following situations:
Not Eligible for Return:
- ✗ "I changed my mind" / "I don't want it anymore"
- ✗ "I found it cheaper elsewhere"
- ✗ "I ordered the wrong product" (your mistake, not ours)
- ✗ "I don't like the taste" (this is subjective and not a defect)
- ✗ Products past the return notification deadline (48 hours)
- ✗ Products opened and partially consumed (unless defective)
- ✗ Products damaged due to improper storage by customer
- ✗ Products without proof of purchase
⚠️ Legal basis: Article 16(e) of Directive 2011/83/EU explicitly excludes perishable goods from withdrawal rights.
REFUND PROCESS
Timeline:
- Report issue: Within 48h of delivery
- Our review: Within 24 hours of your email
- Approval: We send you return instructions (if applicable)
- Refund issued: Within 5-7 business days after approval
Refund method:
- Same payment method used for purchase
- If paid by credit/debit card: refund to that card
- If paid by PayPal: refund to your PayPal account
- Bank transfer (only if other methods unavailable)
What is refunded:
- ✓ Product price
- ✓ Original shipping costs (if product defective/wrong)
- ✗ Return shipping costs (only if product defective/wrong - we cover them)
RETURN SHIPPING INSTRUCTIONS
For Defective/Wrong Products:
- DO NOT return before contacting us
- We send you a pre-paid return label (no cost for you)
- Pack product securely in original packaging
- Attach return label
- Drop off at designated carrier point
- Send us tracking number
Important:
- Never refuse delivery without contacting us first
- Products returned without authorization may not be refunded
- Keep all original packaging until issue is resolved
YOUR RIGHTS UNDER EU LAW
Legal Guarantee of Conformity (Directive 1999/44/EC):
You benefit from a 2-year legal guarantee for conformity defects existing at time of delivery:
Within 6 months of delivery:
- Defects are presumed to exist at time of delivery
- We must prove the product was conform
After 6 months of delivery:
- You must prove the defect existed at delivery time
- Manufacturer guarantees may apply
This applies to:
- Products not matching description
- Products unfit for normal use
- Products lacking expected quality/performance
How to claim:
- Email: contact@nobullshitdrinks.com
- Subject: "LEGAL GUARANTEE CLAIM - Order #[number]"
- Describe the conformity issue
- Provide purchase proof and photos
CUSTOMER SERVICE CONTACT
For all return/refund requests:
Email: contact@nobullshitdrinks.com
Response time: Within 24 hours (Monday-Friday)
Company: Aqua Architect Advisory Tallinn OÜ
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia
Registry Code: 17242581
VAT ID: EE102884483
When contacting us, always include:
- Your order number (#NBD-XXXXX)
- Your full name and delivery address
- Clear description of the issue
- Photos (if applicable)
- Your preferred solution (replacement or refund)
NO BULLSHIT GUARANTEE
At No Bullshit Drinks, we're committed to transparency:
✓ Quality First: All products are carefully selected, stored, and shipped
✓ Fast Response: We handle all issues within 24 hours
✓ Fair Treatment: We honor all legitimate claims without hassle
✓ Legal Compliance: We respect EU consumer protection laws
✓ No Hidden Terms: This policy contains everything you need to know
Our promise: If there's a genuine problem with your order, we'll make it right. No bullshit.
But remember: beverages are perishable goods excluded from general withdrawal rights. Choose carefully before ordering.
LEGAL REFERENCES
This Return Policy complies with:
- Directive 2011/83/EU on Consumer Rights (Article 16(e) - Exceptions to withdrawal right)
- Directive 1999/44/EC on Sale of Consumer Goods and Guarantees
- Estonian Consumer Protection Act (Tarbijakaitseseadus)
- Estonian Law of Obligations Act (Võlaõigusseadus)
- E-Commerce Directive 2000/31/EC
Article 16(e) of Directive 2011/83/EU states: "The right of withdrawal shall not apply to: [...] (e) the supply of goods which are liable to deteriorate or expire rapidly"
Beverages fall explicitly under this category.
Questions about this Return Policy?
Contact us at contact@nobullshitdrinks.com - We're here to help!
This policy is effective from October 25, 2025, and applies to all orders placed on nobullshitdrinks.com
