SHIPPING POLICY
1. Worldwide Delivery
We offer shipping services to nearly any address in the world. Our premium functional beverages and flavored waters can be delivered across Europe and internationally, subject to local regulations and shipping restrictions.
2. Delivery Zones
2.1 Primary European Markets
Standard delivery available to:
- France, Belgium, Luxembourg: 3-5 business days
- Germany, Netherlands: 3-6 business days
- Italy, Spain, Portugal: 4-7 business days
- United Kingdom: 5-8 business days (customs clearance may apply)
2.2 Extended European Union
Delivery available to all EU member states. Estimated delivery times: 5-10 business days depending on destination.
2.3 International Shipping
We ship to select countries outside the EU. Delivery times vary between 7-21 business days. International orders may be subject to customs duties and import taxes payable by the recipient.
3. Shipping Costs
3.1 Weight-Based Pricing
Shipping costs are calculated based on:
- Total order weight (all weights rounded up to next full unit)
- Destination country and zone
- Selected shipping method (standard or express)
? How to find product weight: The weight of each item is displayed on its product information page. This helps you estimate shipping costs before checkout.
3.2 Free Shipping Thresholds
Enjoy free standard shipping on orders above certain thresholds (varies by country):
| Country/Zone | Free Shipping From |
|---|---|
| France, Belgium, Luxembourg | €60 |
| Germany, Netherlands | €70 |
| Italy, Spain, Portugal | €80 |
| Vereinigtes Königreich | €90 |
| Other EU countries | €100 |
4. Estimated Delivery Times
When you place an order, we provide estimated shipping and delivery dates based on:
- Availability of items in your order
- Shipping method selected
- Destination address
- Carrier performance and routing
5. Order Processing & Tracking
5.1 Order Confirmation
After placing your order, you will receive:
- Order confirmation email (immediate) - Confirms we received your order
- Shipping confirmation email (within 24-48h) - Includes tracking number and carrier information
5.2 Shipment Tracking
Track your order in real-time using the tracking number provided in your shipping confirmation email. Links to carrier tracking pages are included for your convenience.
✓
NoBullshitDrinks Commitment: All orders are carefully packed with protective materials to ensure your beverages arrive in perfect condition. We use specialized packaging for glass bottles and cans.
6. Shipping Restrictions
Due to the nature of our products (beverages in glass bottles, aluminum cans, PET bottles), certain shipping restrictions apply:
- Products cannot be shipped to PO boxes or military addresses (APO/FPO)
- Some destinations may have temperature restrictions (extreme cold/heat zones)
- Alcoholic beverages (if added to catalog) have separate legal restrictions
- Maximum order weight per shipment may apply for certain carriers
7. Customs & Import Duties
For shipments outside the European Union:
- Customs duties and import taxes are the responsibility of the recipient
- Declared value: We declare the actual order value on customs forms (legal requirement)
- Delays: Customs clearance may add 3-10 days to delivery time
- Refused packages: If you refuse to pay customs fees, the package will be returned to us and no refund will be issued (return shipping costs apply)
RETURNS & REFUND POLICY
⚠️ EXCLUSION FROM RIGHT OF WITHDRAWAL
In accordance with Article 16(e) of the EU Consumer Rights Directive 2011/83/EU, beverages are classified as perishable goods and are therefore EXCLUDED from the 14-day right of withdrawal.
✗ You CANNOT return our products simply because you changed your mind.
1. Products Covered by This Policy
This exclusion applies to all our products:
- ✓ Functional drinks: Akvile Beauty Water, Digestif Water, Pre+Post Green Tea, VOSS Plus
- ✓ Flavored sparkling waters: Akvile Lemon, Tahiti Lime, Peach, Red Berry, Orange (0.6L & 1.5L PET)
- ✓ Flavored still waters: VOSS Strawberry Ginger, Lime Mint, Lemon Cucumber (0.33L cans)
- ✓ Premium botanical waters: Josephine Lemon & Rose, Mirabelle Plum & Cinnamon, Blueberry & Linden (0.33L aluminum bottles)
- ✓ Any other beverage product listed or not
2. When We ACCEPT Returns
We accept returns ONLY in the following cases:
2.1 Defective or Damaged Products
Conditions:
- Product received damaged (broken bottle, leaking, crushed packaging, etc.)
- Product defective (altered taste, visible contamination, expired, incorrect seal, etc.)
Your Obligations:
- Report within: 48 hours after delivery
- Required proof: Clear photos showing:
- The damaged/defective product
- Original packaging
- Shipping label (if relevant)
- Expiry date visible
Our Solution:
- ✓ Full replacement (same product sent again) OR
- ✓ Full refund including original shipping costs
- ✓ We cover return shipping costs
How to Proceed:
- Email us at: contact@nobullshitdrinks.com
- Subject: "DAMAGED PRODUCT - Order #[your order number]"
- Attach photos and describe the issue
- We respond within 24 hours
2.2 Wrong Product Delivered
Conditions:
- You received a different product than ordered
- Incorrect quantity delivered
- Missing items from your order
Your Obligations:
- Report within: 48 hours after delivery
- Required proof: Photos showing:
- Product received
- Delivery note/packing slip
- Order confirmation email
Our Solution:
- ✓ We send the correct product immediately (expedited shipping)
- ✓ You keep the wrong product OR we arrange return pickup (free)
- ✓ Refund of any price difference if applicable
How to Proceed:
- E-Mail: contact@nobullshitdrinks.com
- Subject: "WRONG PRODUCT - Order #[your order number]"
- Attach photos and your order confirmation
- We respond within 24 hours
2.3 Significant Delivery Delays
Conditions:
- Your order is delayed more than 10 business days beyond the estimated delivery date
- You no longer need the products due to our delay
Your Obligations:
- Contact us first before refusing delivery
- Provide your order number and delivery tracking
Our Solution:
- Option 1: Wait for delivery + receive 20% discount code for next order
- Option 2: Cancel order + full refund (if package not yet dispatched)
- Option 3: Partial refund + keep products (if package in transit)
How to Proceed:
- E-Mail: contact@nobullshitdrinks.com
- Subject: "DELIVERY DELAY - Order #[your order number]"
- Include your preferred solution
- We respond within 24 hours
3. When We DO NOT Accept Returns
✗ Not Eligible for Return:
- ✗ "I changed my mind" / "I don't want it anymore"
- ✗ "I found it cheaper elsewhere"
- ✗ "I ordered the wrong product" (your mistake, not ours)
- ✗ "I don't like the taste" (this is subjective and not a defect)
- ✗ Products past the return notification deadline (48 hours)
- ✗ Products opened and partially consumed (unless defective)
- ✗ Products damaged due to improper storage by customer
- ✗ Products without proof of purchase
⚠️ Legal basis: Article 16(e) of Directive 2011/83/EU explicitly excludes perishable goods from withdrawal rights.
4. Carrier Damage Claims
Important: If you notice damage to the package upon delivery:
- Note on delivery slip: Write "PACKAGE DAMAGED - CONTENTS MAY BE AFFECTED" and describe visible damage
- Take photos immediately: Before opening, photograph all sides of the damaged package
- Contact us within 24 hours: Email contact@nobullshitdrinks.com with photos and delivery slip
Without proper documentation, carrier claims cannot be processed and refunds may be denied.
REFUND PROCESS
1. Refund Timeline
Within 24 hours of your email
We assess your claim and photos
We send you return instructions (if applicable)
Or approve direct refund/replacement
Within 5-7 business days after approval
To your original payment method
2. Refund Methods
Refunds are processed using the same payment method used for the original purchase:
| Payment Method Used | Refund Destination | Processing Time |
|---|---|---|
| Credit/Debit Card | Refund to that card | 5-7 business days |
| PayPal | Refund to your PayPal account | 3-5 business days |
| Apple Pay / Google Pay | Refund to linked card | 5-7 business days |
| Bank Transfer | Bank transfer (if other methods unavailable) | 7-10 business days |
Note: Once we issue the refund, your bank or payment provider may take additional 2-5 business days to post the credit to your account. This delay is outside our control.
3. What Is Refunded
| Artikel | Defective/Wrong Product | Customer Mistake |
|---|---|---|
| Product Price | ✓ Full refund | ✗ No refund |
| Original Shipping Costs | ✓ Refunded | ✗ Not refunded |
| Return Shipping Costs | ✓ We cover | ✗ Customer pays |
4. Return Shipping Instructions
For Defective or Wrong Products:
- DO NOT return before contacting us
- We send you a pre-paid return label (no cost for you)
- Pack product securely in original packaging
- Attach return label
- Drop off at designated carrier point
- Send us tracking number
⚠️ Important Warnings:
- ✗ Never refuse delivery without contacting us first
- ✗ Products returned without authorization may not be refunded
- ✓ Keep all original packaging until issue is resolved
YOUR RIGHTS UNDER EU LAW
1. Legal Guarantee of Conformity
Under Directive 1999/44/EC, you benefit from a 2-year legal guarantee for conformity defects existing at the time of delivery.
1.1 First 6 Months After Delivery
Presumption in your favor:
- Defects are presumed to exist at time of delivery
- We must prove the product was conforming
- Burden of proof is on the seller (us)
1.2 After 6 Months from Delivery
Burden shifts to customer:
- You must prove the defect existed at delivery time
- Manufacturer guarantees may apply
- Evidence required: expert report, similar cases, product documentation
2. What Is Covered
The legal guarantee applies to:
- ✓ Products not matching description: Different ingredients, wrong volume, misleading labeling
- ✓ Products unfit for normal use: Contaminated, spoiled, unsafe to consume
- ✓ Products lacking expected quality/performance: Functional claims not met, incorrect nutritional values
3. How to Claim Your Legal Guarantee
To file a legal guarantee claim:
- E-Mail: contact@nobullshitdrinks.com
- Subject: "LEGAL GUARANTEE CLAIM - Order #[number]"
- Describe the conformity issue in detail
- Provide purchase proof (order confirmation, invoice)
- Attach photos of the defect
- State your preferred remedy (repair, replacement, price reduction, or refund)
4. Your Remedies
Under the legal guarantee, you may choose:
| Remedy | When Available | At Your Cost |
|---|---|---|
| Replacement | Product available in stock | No - free for you |
| Price Reduction | If replacement impossible/refused | No - we refund difference |
| Full Refund | If major defect | No - full refund issued |
5. Legal References
This Returns & Refund Policy complies with:
- Directive 2011/83/EU on Consumer Rights (Article 16(e) - Exceptions to withdrawal right)
- Directive 1999/44/EC on Sale of Consumer Goods and Guarantees
- Estonian Consumer Protection Act (Tarbijakaitseseadus)
- Estonian Law of Obligations Act (Võlaõigusseadus)
- E-Commerce Directive 2000/31/EC
Article 16(e) of Directive 2011/83/EU states:
"The right of withdrawal shall not apply to: [...] (e) the supply of goods which are liable to deteriorate or expire rapidly"
Beverages fall explicitly under this category.
CUSTOMER SERVICE CONTACT
For All Shipping, Return & Refund Requests:
Email: contact@nobullshitdrinks.com
Response Time: Within 24 hours (Monday-Friday, 9:00-18:00 CET)
Company: Aqua Architect Advisory Tallinn OÜ
Address: Pärnu mnt 139e/2-8, 11317 Tallinn, Kesklinna linnaosa, Harju maakond, Estonia
Registry Code: 17242581
VAT ID: EE102884483
When Contacting Us, Always Include:
- ✓ Your order number (#NBD-XXXXX)
- ✓ Your full name and delivery address
- ✓ Clear description of the issue
- ✓ Photos (if applicable - damaged/defective products)
- ✓ Your preferred solution (replacement or refund)
NoBullshitDrinks Guarantee
At No Bullshit Drinks, we're committed to transparency:
- ✓ Quality First: All products are carefully selected, stored, and shipped
- ✓ Fast Response: We handle all issues within 24 hours
- ✓ Fair Treatment: We honor all legitimate claims without hassle
- ✓ Legal Compliance: We respect EU consumer protection laws
- ✓ No Hidden Terms: This policy contains everything you need to know
Our promise: If there's a genuine problem with your order, we'll make it right. No bullshit.
But remember: beverages are perishable goods excluded from general withdrawal rights. Choose carefully before ordering.
Questions About This Policy?
Contact us at contact@nobullshitdrinks.com - We're here to help!
Last Updated: December 25, 2025
Effective Date: October 25, 2025
This policy applies to all orders placed on nobullshitdrinks.com
